Our Frequently Asked Questions
Are you licensed?
Yes we are fully licensed with Sedgemoor District Council for home boarding and this ensures we meet the full health and safety requirements. Our license is free for anyone to view when they visit. We are also fully insured (policy details available on request) and we are fully DBS checked and have undergone training in Dog Law.
What do I need to provide for my dogs stay?
When your dog stays with us there may be other dog guests staying with us at the same time and there will always be a familiarisation for our guests! Every dog staying at The Country Dog Hotel will be given their own collar tag for the duration of their stay. It is also essential that your dog is well socialised and good with other dogs. On making a reservation with us we will email you our full policies and procedures for your dogs’ holiday with us. We ask that you provide all food needed for your dog’s stay (we always keep them on the same food), along with their lead, treats, bed and anything else you think will help them feel at home. We ask that we have all up to date details of your vets and any contact numbers should they be needed in an emergency.
What paperwork will I need to bring?
We also ask that all our guests are up to date with their vaccinations and flea treatment. We will ask to see their vaccination card on arrival. It is also important that our guests’ vaccinations have been completed at least four weeks before the first date of boarding or in accordance with the manufacturers’ instructions. We will also take a note of your dogs’ microchip number.
How long can my dog stay for?
Well if I had my way…umm…indefinitely…!! Our guests are welcome to stay for as long as they like although we have a minimum stay of two nights.
How much exercise does my dog get?
We love our walks! There will be at least two walks a day. Due to our location and being away from any traffic we would like to be able to take our guests off their leads so if you are happy for that to happen we will need your full written consent. All the walks are on the Quantock Hills and we can also spend time in our two dog proof secured gardens and our six-acre field.
How many dogs will be at ‘The Country Dog Hotel’ at any one time?
Our focus is on making our guests feel at home and giving them the individual time and attention they need therefore we only take up to 4 guests at any one time.
Where will my dog be spending its time?
As you will see from the photo, we are lucky enough to have a big house. Downstairs we have a kitchen, library, play room, living room, wash room, boot room and dining room and upstairs we have six bedrooms. Our own dogs and our guests will have the run of the house. Most of the time our guests will be out on a walk, playing in the garden, relaxing by the AGA or asleep in front of the fire. Any specific sleeping arrangements can be made specific to our individual guests and your requirements although we have a selection of dog beds around the house.
What times can I drop off and pick up my dog?
We try to be as flexible as possible with all our guests and if there is a certain schedule you are looking to keep to we will try our best to accommodate it. We would look to have most guests arrive and check out between 10.00am – 6pm seven days a week.
What would happen if there was a medical emergency with my dog whilst they are at our hotel?
It is important that our guests are looked after to the best of our ability therefore we have our Dog First Aid Certificate as well as the following:
Firstly, we would make contact with you and or your emergency contact and then of course seek veterinary advice immediately. This would either be through your own vet as advised, or, our emergency 24-hour vet depending on the severity. We would advise that your dog has pet insurance to help with any costs that this may incur.
Would we follow specific training routines?
On making a reservation it is important that we have as much information as possible. Some information may include us carrying on certain training for you such as ‘sit’ and ‘paw’. We are happy to do this as per your requirements. If there are specific training requirements that involve extensive additional time and skills, we will look at this on an individual basis as this may incur an additional cost.
If my dog is on medication can we still make a reservation?
Yes of course. We have very clear regulations about any medication. We are happy to administer medication as long as we have exact instructions on the label. All medication will be kept in a secure locked cupboard and only given when required.
What if my dog does not settle during their stay?
We normally find our guests settle in quickly once they’ve had a good walk and become acquainted with the new smells. Of course if we feel they are very anxious we will call you straight away (or the emergency contact). We can also provide updates during their stay. You can follow your dog’s holiday on our Facebook page with regular photo and video updates.
Are you insured?
Yes, we are fully insured by a specialist pet care insurance agency. All documents are available to view at our premises.
What payment methods do we accept?
Currently we accept cash and bank transfer. In the near future we hope to take card payments.
What is your cancellation policy and when do I pay?
All cancellations of a booking must be made 7 days in advance.
Bookings for the Country Dog Hotel will be confirmed once a 50% deposit has been received (deductible from the final cost of boarding). If we are not advised of cancellation 7 days in advance, your deposit will not be refunded. However, we don’t always take a deposit and this will be discussed at the time.
If for any reason The Country Dog Hotel has to cancel your booking, you will be given at least 14 days notice (except in extreme circumstances) and your deposit returned to you.
Do we accept females in season and entire males?
We ask that females are not in or due to be in season during their stay with us.
Can we stay in touch with our dogs whilst they are at The Country Dog Hotel?
Of course! You can call anytime to see how they are getting on. We will also send daily pictures to you and provided we have your permission, we can upload pictures and video’s to our Facebook page so you can see what they have been up to but more importantly see them in a safe, family, home environment relaxing and having fun.